J.D. Power and Associates announced
last week that Volvo Penta ranked highest in overall satisfaction among EFI sterndrive
owners according to its 2009 Marine Engine Competitive Information Study. This
is the second year in a row that Volvo Penta has received the award. MerCruiser
finished second in a two-company competition. “Customer Satisfaction is a core value
of the Volvo Group, and we constantly strive to improve each customer’s experience
with Volvo Penta engines,” said Clint Moore, President and CEO of Volvo Penta. Pleasurecraft
Engine Group (PCM and Crusader) won the Power award in the Inboard EFI Segment,
its fourth consecutive year in the winner’s circle.
The annual J.D. Power award for customer satisfaction in the stern drive engine
category goes to Volvo Penta.